Request Account and Personal Data Deletion
This document outlines the policy and step-by-step procedures for requesting the deletion of your account and associated personal data for the Levelr application, developed by Levelr Ltd.
How to Request Account Deletion
You can delete your account immediately from inside the mobile app, or submit a request online if you no longer have the app installed.
Option 1: In-App Deletion (Instant)
If you have the Levelr app installed on your Android or iOS device, you can delete your account immediately by following these steps:
- Open the Levelr app on your mobile device and log in.
- Tap on your Profile tab in the bottom navigation bar.
- Scroll down to the bottom of the profile settings and tap "Delete Account".
- Review the summary of data and points that will be permanently erased.
- Tap "Continue with Deletion".
- In the final security confirmation modal:
- Enter your registered email address.
- Enter your account password.
- Type the confirmation phrase
delete my account.
- Tap "Delete My Account". Your account and personal data will be purged immediately, and your active session will be terminated.
Option 2: Web & Email Request (App Uninstalled)
If you have uninstalled the Levelr app, cannot access your device, or are unable to sign in, you can request account deletion by emailing our support team:
Send an email to: support@levelrapp.com
Subject line: Account Deletion Request - Levelr
Please include in your email:
- Your full registered name
- Your registered email address (must be sent from this email address for verification)
- Your affiliated university or educational institution
Once received and verified, our team will process the deletion within 7 business days and notify you once completed.
Types of Data Deleted and Retention Details
We are transparent about what data is removed and what minimal data (if any) is retained.
Your name, email address, encrypted password, login sessions, profile photos, avatar, cover images, and institution course details are permanently erased from our primary user database.
All accumulated points, rank progress, earned badges, leaderboards entries, streak counts, and point transaction histories are permanently deleted.
Records of event registrations, activity participation, student attendance checkpoints, and feedback submissions associated with your account are deleted.
All active or redeemed voucher codes, discount claims, support tickets, customer service correspondence, and associated attachments are wiped.
Data Retention & Compliance Disclosures
- ✓ No Sale of Data: Levelr Ltd does not sell, rent, or monetize your personal data.
- ✓ Immediate Deletion: In-app account deletion executes immediately upon confirmation and is irreversible.
- ✓ Anonymized Data: Aggregated, non-personally identifiable statistical records (such as generalized institutional activity counts) may be kept for administrative analytics.
- ✓ Statutory Retention (if applicable): If any transactional or tax-relevant data must be preserved to comply with applicable UK and EU statutory obligations, anti-fraud regulations, or dispute resolution laws, such records are isolated in an encrypted archive with restricted access for up to the legally required duration (up to 6 years for financial audit compliance), and then permanently purged.